Advice and Answers from Hellonext

Integrate with Intercom

Hellonext for Intercom enables you to effectively capture customer feedback from Intercom.

  • Hellonext for Intercom enables you to effectively capture customer feedback from Intercom.
  • Feedback that is given by customers on an Intercom channel can be directly added to Hellonext.

Integrate Hellonext with Intercom

  • Login into yourHellonext Organization.
  • Select the “Integrations” tab from the Admin sidebar.

  • Click “Connect With Intercom” to connect hellonext with Intercom. Awesome, hellonext is now integrated with Intercom. 🎉

  • You can remove the integration any time by clicking on the “Disconnect From Intercom” button


Install hellonext on Intercom

  • Login into your Intercom workspace.
  • Navigate to Inbox.
  • You’ll find the Details panel on the right side of Intercom. Click on Customize to modify the panel.

  • You’ll find a list of Add-ons. Click hellonext to install it. If you can’t find it, click on “Get more in the App Store” to search Intercom’s entire inventory of applications.

  • Now, click Done to complete the installation process.

Great! Now we can start using hellonext on Intercom. 🤟🏻


Submit Feedback

  • Click on Submit feedback to load the form.

  • Type in the feedback requested by the customer along with an appropriate description.

  • Select a bucket to categorize the feedback that we are about to submit.

  • Click on Submit.

  • After successful submission, hellonext will display the link that the feedback that was submitted at.

  • Back on hellonext, the submitted feedback will now have a little ** Intercom ** tag in the sidebar. You can click on it anytime to take you to the conversation page on Intercom. It’s that simple!

🙌🏻 Managing feedback becomes a lot easier with hellonext & Intercom together.