How to map custom domains to your account?

Activities you need to perform to map a custom domain to your Hellonext account.

Sometimes you might want to make it your own, ultimately, which is the right choice. Custom domains are the best way to make your customers feel like the feedback platform runs in your product. Way better for branding as well. Let me try to make this tutorial as simple as possible for you to follow.

For the sake of this article, I’m going to have to make a couple of assumptions:

Your Hellonext URL: yourproduct.hellonext.co

Custom domain to map: feedback.yourproduct.com

Here’s how we can map it:

Since custom domains can be challenging for many, we wanted to help you out personally. Just initiate a chat conversation with one of our support personnel, and let them know that you would like to map a custom domain.

To give you an example, we will map acme.hellonext.co to feedback.acme.com, considering acme.com is the domain name of your product or service.

Once the chat gets going, you have to do the following steps:

  1. Log in into your DNS provider (Like GoDaddy, Google Cloud DNS or Amazon Route53 or Cloudflare).
  2. Navigate to the domain you would like to map this custom domain to, and point your CNAME record to cname.hellonext.co for feedback.yourproduct.com.
  3. That’s it. Just leave us a message to quickly re-verify and flush any cache that might cause a delay.

Sample configuration:

TypeNameValueTTL
CNAMEfeedbackcname.hellonext.co1 hour

We will let you know once the propagation is done, and you are good to go.

Here are some more articles that could help you understand how to map a domain name to your account:

Note: Hellonext automatically enables SSL certificate for your custom domain so that your users can trust the data that’s going between their browsers and the servers.

Note for Cloudflare users: Make sure to disable the Orange Cloud icon for the newly mapped CNAME record.