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Best place to know the basics of your Hellonext account.
How to map custom domains to your account?
Sometimes you might want to make it your own, ultimately, which is the right choice. Custom domains are the best way to make your customers feel like the feedback platform runs in your product. Way better for branding as well. Let me try to make this tutorial as simple as possible for you to follow. For the sake of this article, I’m going to have to make a couple of assumptions: Your Hellonext URL: yourproduct.hellonext.co Custom domain to map: feedback.yourproduct.com Here’s how we c
How to use context menus to manage feedback
We wanted Hellonext as the most dedicated platform ever for feedback project management and to help you to do your job effortless as much as possible. Along the way, we thought of creating a context menu that pops up with the list of commands every time you right-click on posts to be Hellonext related commands instead of the default browser commands. To do all your Hellonext post-related changes, you can right-click on the particular post in your “all posts” page in your dashboard that lists en
Make your organization private
A user can create more than one organization. If the user wants privacy among each organization, you can use the Make private option. This makes the organization private by giving access only to the admins and its members. Other users cannot view or use any of its functionalities. To use it follow these easy steps. By default, the organization will be set to public. Go to the Manage feedback page of the organization you want to make private. Click on the Settings option present on the
How to switch between Dark Mode and Light Mode
We spend a lot of time every day staring at screens. All that bright light streaming in our eyes somehow doesn’t feel right. So, we wanted to provide a mode on Hellonext that is easy on your eyes (and ours too). Introducing Dark Mode With Hellonext, you can swap out white backgrounds with black ones by enabling the “Dark Mode”. It is pretty straightforward to do this! You can find the option by clicking your profile picture on the top right of your Hellonext organization or Admin Dashboar
Sign Up On Hellonext
Who should sign up for an account? Ideally the product owner, customer care leader, or CEO should sign up for a Hellonext account. This is because whoever creates the account will need to know product details and the people who they will add to manage feedback. After you sign up, you will be asked to create an organization. You will only be asked to provide the name as your product or service that you want to gather feedback for. The name you fill up here will be used to create your o
Hellonext is being built to make it easy for your customers to give you feedback as frictionless as possible. The design, workflow, and everything around is being made with a concept we developed internally called “frictionless UI.” While you start using Hellonext, you might need some help in understanding what terms stand for what. Let me try to explain this to you now. Boards