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Frequently Asked Questions
Onboarding On Hellonext
Will my account be created if I don’t complete the onboarding process? Yes, your account will still be created, but it will not be tied to any organization. Can I resume my onboarding? I changed my mind. Yes, you can. Just login to Hellonext again using the same email address and you will be able to resume onboarding. Will I be charged for creating an account? No you will not. You can use Hellonext for free to give feedback. However, if you choose to create an organization, y
How to remove Hellonext branding?
Some of our customers are banks and large enterprises. If you are one of them and operate at that scale, you have the option to remove the “Powered by Hellonext” text at the bottom of the pages. This option is available only for the Enterprise customers. If you need this option for your plan, please contact support. Hiding the “Powered by Hellonext” branding is quite simple: Open up your Hellonext’s Admin Dashboard Click on Organization Settings You will now find an option which
Do customers need a free Hellonext account to submit feedback?
When you setup Hellonext’s SSO, which is based on JWT token, your users would not need to create a free account on Hellonext.