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When to use Private Board and Public Board?
Though you will be the best judge of this decision, let me try to help you as much as I can. 🚀 Public Boards are used for: Allowing anyone to submit feedback; Gathering feedback from your current customers as well as potential customers; Showcasing what you are working on and how you prioritize your feedback; Private Boards are used for: Providing exclusive access to your customers to give you feedback; Create a sense of community for honest & open conversation abou
How to merge two or more posts
Sometimes, while submitting feedback, users can see a list of other submissions with similar words as they type the feedback title. But despite this, there are duplicate posts submitted in an organisation. So, to overcome this, Hellonext has the option to merge feedback of the same context! Now, you can merge one idea into another or multiple views to one! Let’s see, How to merge posts Log in to your Hellonext account Admins can find the “Merge option” under each post. Open th
How to vote on behalf of a user?
Hellonext allows you to vote on behalf of a user to posts of your choice. Vote on behalf is helpful when someone is on call with you asking for a feature that already exists in your Hellonext organization. I personally use vote on behalf when I am on a demo call, and the customer is requesting a feature that is already being tracked on Hellonext. For you to vote on behalf of a user, you need the following details: Name → optional; Email → required; In your Admin Dashboard, when you
How to Vote on Behalf of another user
Vote On Behalf comes in handy when you have a super busy bunch of customers. Sometimes, your customers might not be available to submit feedback or vote for themselves. In this case, you can vote on Behalf of your customers in seconds with Hellonext. How it works Just enter the customer’s email ID you want to vote on Behalf of and add their vote to the post. Hellonext will send an email update to a customer notifying them about how they registered their vote for the feedback. As simple as
For certain feedback, you might want to collaborate with your team right then and there without having to send a message on Slack and such. Internal comments helps you with just that. Here is what happens when you comment internally: A notification is sent to people in your team who have access to that Board; The comment is only visible to your team; Your team can reply to a comment Internally as well; Remember that Internal comments are highlighted with a yellow background to mak
Can I allow users to submit posts without having to login?
Usually, when your user tries to submit a feedback, they are asked to login into Hellonext before they can do so. We following this workflow by default for the following reasons: For the admins & managers to see who submitted the feedback; To validate each and every feedback that is being collected in Hellonext; Send the users email notifications about the feature going live in your product; We understand that this might not be the ideal case for you. You might want to give your us
Organizing posts with Tags
Tags are a great way to organize posts on your Hellonext account. You can create as many tags as you would like to give context to a post that makes it easy for you to take a look at a later point in time. We have seen so many managers like you use tags as post categories as well. Tags are created, managed and deleted by team members and administrators on Hellonext. If you are a car manufacturer, the tags you could use are: Spares Tyres Engine Bay Parts Exterior Work Tinke
Changing the Status of a Post
I understand what it takes to build our new features. Every feedback (post) could be months worth of effort for you and your team. And when you make progress with the feature, you get to change the status of every post you are working on. Changing status in Hellonext for a post is also relatively straightforward but essential. You can find the option to change the status of a post on any single post page. !(https://storage.crisp.chat/users/helpdesk/website/f2b610682473e800/072270ff-30f4-4a6a
Customize status text of the posts
By default, Hellonext comes with five default statuses: In review Planned In progress Completed Closed Sometimes, you might want to customize the status messages to make Hellonext your own which would fit your own need. You can easily do that from your Admin Dashboard: Access your Admin Dashboard; Click on Organization Settings; Now, click on Naming Customization; Scroll down a bit, and you will find the section called “Status Customization”;!(https://sto
How to set Estimated Time of Completion
ETC (Estimated Time of Completion) is a more crucial feature in managing customer expectations. Though we are building the right features that they need, how do they know when the feature would come alive and they can start using a feature for themselves? Setting an appropriate date for when the feature will come alive will solve this! And that’s precisely what the ETC does. With Hellonext, you can set ETC for each post (feedback), and once the post(feedback) work is done, users will be notifi