Business Resilience

featureOS's team is to ensure featureOS has the ability to rapidly adapt and respond to business disruptions, safeguard people and assets, while maintaining continuous business operations.

We continuously assess operational risks, placing contingency plans, and administering incident response and crisis management training. We have an internally developed Business Resilience (BR) program.

For critical business operations, we conduct internal/external audits of business continuity plans and moderate annual exercises to ensure their plan efficiently mitigates realistic disruptions and meets compliance certifications and memberships.

featureOS maintains a risk assessment framework that accounts for the evaluation of all our facilities, technology, applications, data, processes, and overall organization to ensure our risk mitigation strategy operates at multiple levels with broad coverage.

In the event of a business disruption, we have plans designed to allow us to continue operations of critical functions, we accomplish this in part by:

• Using redundant processing capacity at other locations.

• Designing our technology and systems to support the recovery processes for critical business functions.

• Using business and technology teams that are responsible for activating and managing the recovery process.

• Exercising our recovery procedures and testing those procedures on a regular basis.

When it comes to disaster recovery, as part of our strategy, featureOS leverages rigorous business impact and risk analysis to identify applications/services that are critical to each of our products.

During a critical even, we have automated failover mechanism that switches servers to safer locations across the globe to ensure uninterrupted business operations for all our services.