A breakdown of featureOS user roles
featureOS offers five distinct user access levels, each serving different roles within the platform.
- Guest User/Customer 😶🌫️
A Guest user is someone who visits your feedback portal and can provide suggestions and upvote existing ones without the need to sign in. To enable this option for your customer base, you must have Guest Votes and Guest Submissions enabled in your organization.
- Signed In Customer 👤
A Signed In Customer is someone who has registered on your feedback portal and can submit posts, add votes, and comment on existing posts.
- Customer Support Manager 🕵🏻♀️
The Customer Support Manager role allows team members to act as the customer-facing persona of your organization. They have permissions to submit or vote on behalf of customers but do not have delete permissions on the dashboard.
- Manager 💁🏻♀️
Once added as a Manager, individuals can create and manage posts submitted by customers. However, their access is limited to managing post data without access to any organizational or module-wide settings.
- Admin 👩🏻💻
The Admin user role provides complete access to the featureOS dashboard and all organizational settings. Admins have the right to add other team members to an organization's team.
Related articles
👉🏼 Here's how you can add an individual as a team member.
👉🏼 Learn how to switch roles if needed.
Need more help?
Reach out to our support at [email protected] or submit a request on our support board! 😃
